SolveSim is an independent problem-solving practice platform. We use member data only as needed to provide the service, protect the platform, process payments, support members, and improve the simulator experience.
TL;DR. We do not sell personal data. We keep the information needed to run your account, score simulator sessions, maintain security, and meet legal obligations. You can contact us about privacy requests at any time.
1. Who we are
“SolveSim” refers to the service at solvesim.com. For privacy questions, contact [email protected].
2. Information we handle
We handle limited information that supports your account and the services you choose to use:
Account information
- Email address and account credentials
- Plan, access status, and billing state
- Preferences you choose to save
Simulator results
- Completed runs, scores, timing, and answer selections
- Progress history and performance breakdowns shown in your account
- Aggregated performance patterns used to calibrate the product
This is required to score runs, save progress, and make the practice experience useful.
Technical and security information
- Basic device, browser, and network signals
- Error, performance, and abuse-prevention signals
Optional analytics and communications
- Consent-based product analytics
- Referral and campaign attribution where enabled
- Product or support communications you request or permit
Non-essential analytics and marketing choices can be changed through cookie preferences.
3. How we use it
- Run the service. Grade your sessions, show your analytics, manage account access, process payments, and provide support.
- Improve the simulator. Use aggregated signals to calibrate scoring, tune difficulty, and improve reliability.
- Benchmarks and research. Use de-identified or aggregated information to understand performance patterns and improve practice quality.
- Security and fraud prevention. Detect abuse, protect accounts, enforce our terms, and defend against payment disputes.
- Marketing with permission. Send product updates only where allowed by law or your consent.
4. Legal basis
- Contract - running the simulator, billing, account access, and support.
- Legitimate interest - security, fraud prevention, product improvement, and de-identified benchmarking.
- Legal obligation - tax, accounting, payment, and compliance requirements.
- Consent - non-essential analytics cookies and marketing email.
6. How long we keep it
- Account information is kept while your account remains active or as needed to provide the service.
- Simulator results are kept while useful for your account, product integrity, benchmarking, and support.
- Billing and transaction records are kept as required for tax, accounting, payment, and dispute purposes.
- Security logs and support records are kept as long as reasonably needed for platform protection and support.
When you request deletion, we will delete or de-identify personal information unless we need to retain it for legal compliance, dispute resolution, fraud prevention, security, backup integrity, or enforcement of our terms. De-identified and aggregated information may be retained.
7. Your rights
Depending on where you live, you may have rights to:
- Access personal information associated with your account.
- Correct inaccurate account information.
- Delete personal information, subject to lawful retention needs.
- Object or opt out of non-essential analytics and marketing.
- Appeal or complain where your local law provides that right.
To make a request, use available account controls or email [email protected]. We may verify your identity before processing a request.
9. Children
SolveSim is not intended for anyone under 16. If you are a parent and believe a child created an account, email us and we will review the request.
10. International transfers
We may process and store information in countries other than where you live. Where required, we use appropriate transfer safeguards, contractual protections, and vendor commitments designed to protect personal information.
11. Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee perfect security, so you should use a strong password, keep your account credentials confidential, and contact us if you believe your account has been compromised.
12. Changes to this policy
We may update this policy from time to time. The updated version will be posted on this page with the effective date. If a change is material, we may provide additional notice where required.
13. Contact
Questions, concerns, or rights requests: [email protected].